Age Concern Hackney Coldline

Coldline project winter support for 2008-09

Many pensioner households will struggle to pay their fuel bills! The winter can be a difficult time for all and can create particularly problems for vulnerable groups in our community particularly if you suffer with poor health.

Many vulnerable groups are at risk from the cold and are more likely to suffer with coughs, colds and influenza. The flu virus attacks the cells in the respiratory tract. Flu symptoms can hit you suddenly and severely, they usually include fever, chills, headaches and aching muscles. It's advisable to seek advice from your GP and to get a flu jab to help protect you. If you require more information contact NHS Direct 0845 4647 or NHS Direct.

What can Coldline offer me in winter?

The Project has trained energy advisers who will be able to offer a free confidential and independent advice if you have problem relating to:

  • Heating your home and saving energy.
  • Advice on switching your energy supplier.
  • Disconnection notice relating to fuel supply.
  • Damp, condensation problems.
  • Repairing or replacing cookers, fridges & washing machine.
  • Benefit checks & advice on winter grants.
  • Advice on Warm Front Grants for home owners & private tenants.
  • Advice on eating a healthy diet in winter.
  • Information about the Priority Service Register with your fuel supplier/s.
  • In an emergency, loan & deliver emergency equipment like heaters & hotplates to home owners & private tenants.
  • Energy advice about what help your fuel supplier can provide to insulate your home, to save energy.

Who can use the Coldline project?

You can use Coldline if you live in Hackney and are of pensionable age.

Coldline information, services and campaigns

How to contact Coldline

ServiceDetails
Address 22 Dalston Lane, London E8 3AZ
Information line (freephone) Phone 0800 917 9830 (9.30am to 5.30pm Monday to Friday)
Direct lines to case workers Phone 020 7241 5905/5907
24-Hour Winter Emergency Helpline Phone 0020 7241 2299
Minicom 020 7683 0083
Email coldline@ageconcernhackney.org.uk

Registered charity 1061633   /   Registered company 3346199

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